SERVICE AT A GLANCE - KOLKATTA Operator Hutch Kolkatta, India Customer Hutch Kolkatta Customer Problem Poor coverage and Quality of Service   Assam, Darjeeling and Siliguri, in the North-Eastern India, are world-famous for their tea gardens. The tea from this region has become well-known brand across the globe. The tea gardens also attract considerable tourism due to their historical importance. Tea plantation requires heavy vegetation and hilly terrain which makes it difficult to provide satisfactory mobile coverage for customers. Along with the difficult terrain, low revenue per user also hampers mobile operator’s financial viability for network expansion. Shyam Telecom provided Hutch with coverage solutions that allowed the mobile operator to expand its network coverage in area such as above. Reliable and affordable mobile service has provided multi-fold benefits to the region: A. Tea estate owners can communicate with neighboring trading houses to get the highest rental for their produce. B. Timely access to emergency services. C. Increased tourism due to increased connectivity D. Mobile communication has connected even the remotest valleys to global information.